VerifioReview Guidelines
Verifio only works if reviews are honest and fair — to the shopper and the shop. These rules apply to every review. Break them and the review may be removed.
Write from real experience
Only review a shop you actually ordered from. Every Verifio review is tied to a verified, delivered order — reviews about something you didn’t buy will be removed.
Be specific and honest
Describe what happened: the product, the delivery, the service. Honest criticism is welcome. Exaggeration, made-up claims, or reviews written to manipulate a score are not.
Keep it clean and legal
No hate speech, harassment, threats, discrimination, or illegal content. Keep language civil even when you’re unhappy.
No personal or private data
Don’t include anyone’s full name, address, phone number, order numbers, or other identifying details — yours or a staff member’s.
Stay on topic
Review the shop and your purchase. Not the courier, not politics, not unrelated companies. Off-topic content will be removed.
No conflicts of interest
Don’t review your own business or a competitor. Don’t review in exchange for payment, discounts, or free products. Incentivised reviews undermine the whole system.
One experience, one review
Post a single review per order. Had a new experience? Update your existing review rather than stacking duplicates.
Flagging & moderation
Shops can flag a review that breaks these rules, but they can’t remove it themselves — Verifio decides, and the queue is auditable. Shoppers can report a review too. See the methodology for how this fits the wider scoring model.